Job Description

Job Title: ⚡🐔 Customer Success Manager – CPG Sales 🥣🚀

Department: Sales / Customer Success

Reports To: National Sales Director

Employment Type: Full-Time

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About Us:

We’re a mission-driven natural foods brand committed to clean ingredients, sustainable sourcing, and delivering better-for-you products that consumers love. As we expand our presence in natural and conventional retail and mass channels, we’re looking for a passionate Customer Success Manager (CSM) to help us scale with excellence.

As a Customer Success Manager – CPG Sales , you'll play a critical role in driving our retail success by managing product setups, pricing, and promotional programs across a range of distributor and retailer portals (including UNFI, KeHE, Whole Foods, Sprouts, Kroger, and others). You'll act as the operational backbone between internal teams and external partners—ensuring our brand shows up with integrity, accuracy, and impact at shelf and online.

Key Responsibilities:

• Portal Setup & Maintenance: Manage product onboarding, pricing updates, pack changes, and promotional program submissions across key retailer and distributor portals.
• Promotional Execution: Coordinate the implementation of national and account-specific promotional programs, ensuring alignment with trade calendars and promotional goals.
• Retail Partner Management: Serve as a key point of contact for retailer and distributor partner teams, ensuring accurate and timely execution of initiatives.
• Internal Collaboration: Work closely with sales, marketing, trade, operations, and supply chain teams to ensure product readiness, promotional alignment, and data integrity.
• Content Accuracy: Ensure accurate and optimized product content—descriptions, attributes, certifications (Non-GMO, USDA Organic, etc.), and images—are reflected on all platforms.
• Performance Monitoring: Monitor trade performance and execution, flag issues proactively, and support retailer scorecard improvement initiatives.
• Compliance & Best Practices: Keep abreast of evolving retailer and distributor requirements, natural channel nuances, and compliance guidelines to ensure flawless execution.

Who You Are:

• Passionate about natural foods and wellness, with a love for fast-paced, mission-driven work.
• Highly organized with strong attention to detail and follow-through.
• A relationship-builder who communicates with clarity and empathy.
• Comfortable working independently, but thrives in collaborative, cross-functional environments.
• Hands-on and focused team player with a low-ego

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• 3+ years of experience in CPG account management, sales operations, or customer success—ideally in the natural foods or wellness category.
• Experience with retailer/distributor portals like UNFI Supplier Portal, KeHE CONNECT, Whole Foods Supplier Hub, and others.
• Familiarity with trade promotion calendars, distributor programs (e.g., MCBs, new item forms), and promotional execution at natural/specialty retail.
• Proficient in Microsoft, CRM systems (e.g., Salesforce, HubSpot), and productivity tools
• Bonus: Experience working with syndicated data tools (SPINS)

Why this Opportunity?

• The Butcher’s brand is the market leader in fresh bone broth and we are benefiting from the increased national attention on the relationship between good health and a clean, balanced diet
• Our core consumers are extremely loyal - in fact: they love us! We are a central part of their everyday lives and enable them to heal and be nourished.
• Our business continues to grow by double digits every year and you will be at the forefront of our growth ambitions of doubling our business by 2026.
• You will work with food enthusiasts, experienced CPG leaders, & genuinely good people who care about our mission.
• Be part of a passionate, growing team shaping the future of natural foods.
• Work for a values-driven company making a real impact in the food system.

 Compensation

• Salary
• Bonus eligible
• Company benefits including 401(k) match, PTO, holiday pay, cell phone reimbursement and health insurance; opportunities for growth

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