Job Description
Description Are you ready to elevate your career in the hospitality industry? Join stayAPT Suites in Columbus, GA, as a Hotel Assistant General Manager and be part of our dedicated team. At stayAPT Suites, we are committed to providing exceptional guest experiences through top-notch service and attention to detail. As the Hotel Assistant General Manager, you will play a crucial role in ensuring the smooth operation of our hotel, overseeing daily activities, and assisting in managing staff to deliver outstanding service. With a competitive salary range, this is an exciting opportunity to grow professionally in a thriving hospitality environment.
The Assistant General Manager will oversee personnel and daily operational tasks in the absence of the General Manager. This role will ensure consistency in the quality of standards, maximization of financial returns, development of people, execution of brand standards, and building awareness of our offerings in the local community.
Compensation $43,888
About stayAPT Suites
StayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which will have over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category.
The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising.
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Responsibilities •Deliver excellent first impressions for all guests and potential guests, ensuring special requests are filled.
•Responsible for in-house sales, including training all associates on in-house selling and capturing and managing front desk leads.
•Hire, train, and develop Team Members to their highest level of success.
•Work with the team to coordinate and provide excellence in housekeeping, maintenance, operations, and inventory control.
•Responsible for proper administration for key control.
•Manage online reviews, and improve property, and brand reputation on key platforms.
•Ensure Safety and Security processes and procedures are in place, followed, and utilized.
•Know all hotel emergency procedures. Demonstrate and train all associates on these procedures and inform leadership of any safety hazards.
•Manage financial processes and be responsible for secure cash handling and processing procedures.
•Assist in planning, managing, and attending guest events.
•Responsible for the property's operational success and profitability.
•Ability to be readily available if there is an emergency and to effectively handle emergency situations.
•Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
•Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support
•Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas
•Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
•Consult with the general manager to ensure that all guest service standards are met daily
Qualifications •1-2+ years of experience in hotel management.
•Strong background in the hospitality industry.
•Excellent customer service skills.
•US work authorization.
•Demonstrated competency in hotel operations and guest relations.
•Knowledge of Microsoft Office products.
•Ability to utilize Excel to conduct analysis.
•Leadership and management skills.
•Exceptional written and oral communication.
•Exceptional organizational skills.
•Must have a strong focus on putting the guest first with exceptional customer service experience
•Showcase exceptional organizational, communication, and problem-solving skills
•3+ years of experience working in a hotel or the hospitality industry required
•A proven record of experience managing a team, preferably in a hospitality role, is required
•You must have a high school diploma or GED; bachelor's degree in hospitality management, or a related field stayAPT Suites Columbus
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