Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

• Overnight shifts
• Pay: $20/hr
• Part Time (Minimum 2 shifts/week)
• Training in Framingham office, then hybrid work arrangement after

Responsibilities:

• Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
• Show extreme empathy and remain non-judgmental to assist callers effectively
• De-escalate situations with the support of the call site supervisor
• Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

• High school degree
• Experience with data gathering techniques
• Proficient with Microsoft Office, Word, Excel, databases, and other software systems
• Ability to deescalate crisis situations while maintaining composure
• Must attend training in Framingham, MA
• Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
• Quiet workspace for working from home for remote shifts
• Availability for at least 2 shifts per week

Preferred Requirements:

• Preferred: Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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