Job Description
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at for more information.
DHI Communities is a multifamily development division of D.R. Horton, Inc.
DHI Communities is currently looking for a
Community Manager-PM . The right candidate will be responsible for overseeing the day to day business operations of the community. Primary responsibilities include managing staff performance, maintaining community to required standards, overseeing marketing, service and leasing effectiveness, resident retention and satisfaction, management of property financials, and management of lease documents and audit compliance.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Motivate, and supervise all on-site staff to achieve operational goals. This includes supporting training, ongoing formal and informal performance evaluation, review, and approval of timesheets, instructing and advising on-site staff of company procedures and guidelines
- Fosters quality focus in others, improves processes, measures key outcomes. Sets clear quality requirements for all associates
- Provides comprehensive feedback to non-performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary
- Supervise leasing and maintenance activities to ensure compliance with company policy
- Analyze performance and trends to help develop strategies to reach community goals
- Conducts on-going training with office staff, e.g., leasing paperwork, workplace safety, and any other type of training that may be needed daily
- Participate in the leasing, resident retention, and renewal process
- Provide excellent customer service while maintaining the highest standards for resident service
- Practice proper safety techniques in accordance with company, community, and OSHA standards
- Secure bids for repairs and replacement work beyond capability of staff
- Review and approve invoices, manage vendor relationships
- Assist in preparation of budget, and adherence to approved budgets
- Complete month-end and year-end reporting as required
- Manage resident collections and delinquency
- Understand and comply with state landlord-tenant law, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing rental housing operations
- Conduct community tours and provide feedback and updates on community performance
- Complete regular community inspections including common areas, amenities, models, and vacant apartment homes. Take appropriate action to ensure the community meets established standards for safety, cleanliness, and appearance
- Keep corporate and stakeholders adequately informed using appropriate communication methods
- Assist in vendor negotiations, budget process, vendor scheduling and ordering supplies
- Address escalated resident issues with speed and urgency, orchestrating resources across the company as appropriate
- Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
- Ability to work weekends
Supervisory Responsibilities - Supervises 2 or more employees
Qualifications Required Qualifications - High school diploma or general education degree (GED)
- Five years related experience in leasing, training, or related field
- Ability to keep sensitive information highly confidential at all times
- Ability to build and lead strong teams
- Experience setting goals, objectives, prioritizing and planning work activities
- Excellent verbal and written communication skills
- Ability to multi-task and prioritize in a very fast-paced, every growing environment
- Strong interpersonal skills with ability to influence others
- Ability to apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
- Proficiency with computer systems, including customer relationship management programs, property management software, and MS Office and email
- Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision
Preferred Qualifications - Bachelor's degree from a four-year college or university preferred
- Bilingual a plus
- Knowledge of property management software system, including OneSite, ILM, or RealPage preferred
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
- Medical, Vision and Dental
- 401(K)
- Employee Stock Purchase Plan
- Flex Spending Accounts
- Life Insurance
- Vacation, Sick, Personal Time and Company Holidays
Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeople2 Follow us on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings!
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