Job Description

Location: Philadelphia PA

Job Summary:

As a Release Triage Engineer, you will be responsible for driving on-time, high-quality releases across a large number of devices. Responsible for complete release quality and triage lifecycle which includes deployment, triage, mitigation, and tool development for software release operations.

Job Responsibilities:

• Fix, diagnose, and resolve problems using Linux systems and networking protocols, including packet capture analysis.
• Diagnose and resolve issues in broadband devices, covering various components like connectivity (Wi-Fi, Ethernet), network protocols, security (WPA) etc.
• Deep-dive analysis of RDK middleware issues, including source code review, to identify root causes in the middleware and platform.
• Resolve issues related to entertainment devices in various components including Media player, Audio/Video streaming protocols, Web browser, HDMI, Bluetooth, WiFi/Ethernet.
• Develop anomaly detection techniques and data-driven solutions to identify and address system issues. Apply AWS technologies (S3, Athena, Quick Sight) for data management and visualization.
• Architect and implement DevOps solutions for operational improvement.
• Ensuring timely and high-quality software releases across various devices using proactive monitoring of metrics and alerting.
• Design and enhance operational tools to improve system performance.
• Analyze data from millions of field devices to provide insights and support decision-making.
• Compare the metrics globally across various device models.
• Respond immediately to critical field issues, determine their triggers, and mitigate them.
• Lead teams, mentor colleagues, and communicate technical insights effectively to collaborators

Required Skills:

• Over 5 years of hands-on experience with C/C++ programming and Linux environments.
• Proficient in defect tracking and project management tools, including Jira.
• Experienced in source control management (SCM) using Git and GitHub.
• 2+ years of experience leading and mentoring small teams of engineers.
• 3+ years of expertise in log management and analysis with tools like Elastic Stack (ELK), Splunk, and Grafana for efficient data visualization and system monitoring.
• Proficient in at least one scripting language such as BASH, Go, or Python.

Desired Skills:

• Embedded Systems experience
• Experience AWS, Azure or other cloud infrastructure
• Experience with monitoring systems (i.e. Datadog, CloudWatch, etc.)
• Familiarity with continuous integration/deployment processes and tools such as Jenkins, Concourse etc.
• Knowledge and experience in Set-top boxes, Broadband Gateways, Networking or Home Security domain is plus.
• Knowledge of RDK, C/C++, Linux, Defect Management, embedded systems, log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana

Commitment to Diversity & Inclusion:

We are committed to creating an inclusive environment where individuals of all backgrounds, identities, and experiences are valued and respected. We encourage candidates from a diverse group of backgrounds to apply, including individuals who are underrepresented in technology fields. Our team thrives on diverse perspectives, and we believe that fostering an inclusive culture drives innovation and success.

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Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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Disclaimer [MMH1]

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

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