Job Description

• Job Title: Technical Support Specialist (RDS Agent II)
• Job Type: Contract/Contract to hire
• Location: Owatonna, MN
• Salary Range: 25-30 Per Hour with potential negotiation based on experience, education, geographic location, and other factors
• Benefits: Medical, Dental, Vision, 401K, Bonus, and more
• Interview Process: 1 Virtual/1 Onsite

Position Overview

As a Level 2 RDS Agent, you will provide chat-based technical support to automotive service professionals, helping recalibrate windshield-mounted sensors such as cameras and light sensors. This is a non-phone, chat-only support role requiring strong technical knowledge, attention to detail, and customer service excellence.

Training Requirement: This role requires 100% onsite training in Owatonna, MN for the first few months. After training is complete, the role transitions to a hybrid model.

Shift Options (Monday–Saturday Coverage)

Schedules are fixed 40 hours/week (no overtime), with the following shift windows :

• 7:30 AM – 4:00 PM
• 9:00 AM – 5:30 PM
• 10:00 AM – 6:30 PM
• 1:00 PM – 9:30 PM
• *Candidates must be open to occasional Saturday shifts

Primary Responsibilities:

• Provide high-quality, chat-based technical support to auto service centers.
• Assist remotely with ADAS calibration and diagnostics processes.
• Create and manage service tickets with accuracy and attention to detail.
• Follow structured procedures and technical workflows consistently.
• Collaborate with team members to share knowledge and refine processes.

Qualifications:

• Hands -on automotive diagnostics or ADAS experience, OR formal automotive training/certifications.
• Working knowledge of OE and/or aftermarket scan tools.
• Familiarity with interpreting Technical Service Bulletins (TSBs) and service manuals.
• Vehicle systems, including:
• Engine Management
• ADAS Modules
• Trailer Systems
• SRS / ABS / Braking Systems
• Steering, Suspension, and Electrical Systems
• Experience with ECU reprogramming/flashing (preferred).
• Strong diagnostic and troubleshooting skills.
• Tech-savvy, computer literate, and highly procedural.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance

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